Frequently Asked Questions

SHIPPING

*What shipping methods are available?

We use some of the fastest shipping options like E-packet, FedEx and DHL.

*Do you ship internationally and how long does it take?

Yes, we ship internationally to all countries of the World.

*How long will it take to get my package?

After an order is placed it takes about 1-5 business days for your item(s) to be processed. Once processed it takes another 2-4 weeks to ship. In places like USA and China where we have warehouses, the whole process is much faster and in many cases in about 1-2 weeks items get delivered. If your order hasn’t been received in the days allotted above, please contact [email protected]

PAYMENT

*How secure is UniqueCarts™ payment gateway?

Your data are guaranteed to be 100% safe and secure on uniquecarts.com

*Is it safe to shop on UniqueCarts™ ?

Yes. We understand that the safety of your personal information is extremely important to you. To protect your personal data and credit card information from unauthorized access bestcay.com uses Secure Sockets Layer (SSL) technology to provide you with the safest, most secure shopping experience possible. SSL technology enables encryption (scrambling) of sensitive information, including passwords and credit card numbers, during your online transactions.

*What forms of payment does UniqueCarts™ accept?

UniqueCarts™ accept all global debit and credit card including Visa, MasterCard, Verve e.t.c.

ORDERS

*How do I place an order?

You can place your order by browsing through our store and clicking "Add to cart" button next to the items you desire or click on the "Buy now" button to make purchase directly, the next screen will ask for your basic information, please fill in correctly and add a coupon in the coupon field (if you have one), follow the rest of the instruction to complete your order, if any issues encountered here, please contact us [email protected]

*How can I cancel or change my order?

You can only cancel order within the processing period (usually within 30 minutes after its placed), if the order is processed and you want to cancel, please contact us and let us know why you need to cancel so we can help you [email protected]

*I ordered multiple items, why did I received only one?

We have multiple manufacturers listings in our store, so if your orders are being shipped by different manufacturers then you are likely to experience this multiple delivery time differences and you may receive items separately. But, please be rest assured that if all items from your order do not arrive at once, the rest of your items are just on their way.

*What is UniqueCarts™ order process?

Upon completing your payment details during the checkout process, you should shortly receive a confirmation notice at the provided email address. A shipping confirmation email should follow within 1 – 4 business days. Email the customer service team on [email protected] if further assistance is required at any point.

*How do I track my order?

Once your order has been shipped you will receive an Email with tracking number that you can use to get the latest updates on your shipment. Please keep in mind that it could take about 5-10 business days for your tracking number to update its status once shipped. If any issue, contact [email protected]

*I did not get a tracking number, what should I do?

If you did not get a tracking number after 3 to 7 days of placing your order you can simply email us at [email protected] and we will gladly provide you with one.

TRACKING

*How do I track my order?

Once your order has been shipped you will receive an Email with tracking number that you can use to get the latest updates on your shipment. Please keep in mind that it could take about 5-10 business days for your tracking number to update its status once shipped. If any issue, contact [email protected]

*I did not get a tracking number, what should I do?

If you did not get a tracking number after 3 to 7 days of placing your order you can simply email us at [email protected] and we will gladly provide you with one.

RETURNS & REFUNDS

*How do I return an Item?

Please refer to our policy page for details: https://uniquecarts.com/refund-policy/
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